Returns & Exchanges
Due to the perishable nature of roasted coffee, we cannot accept returns on beans; however, we are committed to ensuring you love every brew and will resolve any issues with equipment or quality immediately.
Review Policy
Verify that your item is eligible for return, such as damaged brewing equipment or incorrect orders, within 30 days of purchase.
Contact Support
Email our roasting team with your order number and a brief description of the issue to receive a return authorization.
Pack and Ship
Securely package non-perishable items in their original packaging and use the provided prepaid shipping label to send them back to our facility.
Refund Processing
Once received and inspected, we will issue a full refund to your original payment method or ship out a replacement bag of fresh coffee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing